💼 About This Role

You'll own retention strategy across the customer lifecycle for Polymarket's US App and website, building campaigns across email, push, in-app, and SMS. Your work will drive conversion, engagement, and reactivation in a fast-moving product at the intersection of media and finance. You'll run rapid experiments and develop micro-segmentation strategies to ensure relevance during live markets and breaking news.

🎯 What You'll Do

• Own end-to-end retention strategy across customer lifecycle
• Build and optimize email, push, in-app, and SMS campaigns
• Design programs for engagement, cross-sell, churn mitigation, and reactivation
• Develop micro-segmentation strategies for targeted messaging
• Define and track core retention metrics and report weekly

📋 Requirements

• 3–6+ years of experience in retention, lifecycle, or growth marketing
• Hands-on experience with common CRM platforms for customer journeys
• Experience owning retention across web and mobile
• Strong analytical skills with cohorts, funnels, and experimentation

✨ Nice to Have

• Deep understanding of segmentation, personalization, and orchestration
• Experience with trading, OSBs, crypto, or real-time marketplaces

🎁 Benefits & Perks

• 💰 Competitive salary & equity
• 🏖️ Unlimited PTO
• 🏥 Full Health, Vision, & Dental coverage
• 📈 401k match
• 💻 Hardware setup: MacBook Pro, display, & accessories

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Strategy Presentation· 60 min
4. 4Final Round with Leadership· 45 min