Tech Stack

Description

You will serve as the voice of a prestigious luxury appliance brand across its global social media channels, focusing on direct community engagement, brand reputation management, and delivering insightful audience feedback. You'll be based in Johannesburg and collaborate closely with the client's European team.

Requirements

• Exceptional written English with ability to adapt tone for luxury audience
• Deep fluency in Instagram and LinkedIn platforms and best practices
• Content creation ability (copy, short-form video, static images) tailored to platform-specific best practices
• Analytical mindset, able to interpret sentiment and engagement data
• Experience with social media management/listening platforms; Sprinklr experience is a strong advantage

Responsibilities

• Monitor and respond to comments, DMs, and mentions across Instagram and LinkedIn in a timely, on-brand manner
• Engage with tagged content, forward customer enquiries to client contacts, and manage follow-ups
• Flag gaps in prepared responses and liaise with client on correct messaging
• Identify and escalate sensitive or negative sentiment, enquiries, or complaints per protocols
• Track and analyze Community Management KPIs using Sprinklr, provide actionable insights