💼 About This Role

You'll lead customer success for a portfolio of Tier 0/1 enterprise accounts, owning renewals, expansion, and Net Revenue Retention targeting 130%+. Backed by $50M from top-tier investors, you'll drive journey management transformation at scale for global brands like Ford and Cisco.

🎯 What You'll Do

• Own a portfolio of Tier 0/1 enterprise accounts with renewals and expansion targets
• Drive adoption, value realization, and long-term growth using MEDDPICC
• Guide enterprises in transitioning from static journey mapping to dynamic journey management
• Lead Executive Business Reviews in coordination with Sales

📋 Requirements

• Extensive experience in Enterprise SaaS Customer Success or Consulting
• Proven ownership of renewals and NRR in complex enterprise environments
• Strong command of MEDDPICC or similar enterprise frameworks
• Experience engaging senior executives and cross-functional stakeholders

✨ Nice to Have

• Familiarity with journey mapping tools or CX platforms
• Change management methodologies experience

🎁 Benefits & Perks

• 💰 Competitive compensation and pre-IPO equity
• 🌍 Fully remote with flexible hours
• 🩺 Health Insurance benefit tailored per location
• 🌴 Flexible holiday (min 25 days + winter shutdown)
• 🧠 Learning & Development budget