Tech Stack

Description

As a Technical Support Engineer at ClickHouse, you'll provide expert guidance to customers across EMEA via chat, calls, Slack, and video meetings, triaging support tickets, assisting with pre- and post-sales activities, and contributing to knowledge base and documentation. You'll work closely with global teams to ensure excellent service and help define product improvements.

Requirements

• Technical breadth in ClickHouse, SQL databases, OLAP, or distributed systems
• Previous experience as Support Engineer, DBA, SRE, or similar role
• Strong written and verbal English and French communication skills
• Ability to work fully remote with reliable connectivity
• Teamwork and problem-solving mindset

Responsibilities

• Support and guide users via cases, chat, Slack, community, and meetings
• Develop solutions based on ClickHouse Cloud and open-source for documentation, blogs, and training
• Collaborate with Support, Engineering, Go-to-Market, and Product teams
• Mentor and share knowledge with colleagues and customers
• Deliver excellent customer service and meet SLAs for technical cases