Tech Stack

Description

As a Research Program Manager on the Research Operations team, you will own and scale our global vendor ecosystem and compliance frameworks. You will serve as the strategic liaison between the Research & Insights team and corporate partners in Legal, Finance, and Privacy to ensure research is performed ethically, efficiently, and at world-class standards.

Requirements

• Extensive professional experience in research operations, program management, or related field, with a consistent record of running high-complexity projects.
• Deep familiarity with research ethics, data privacy regulations (e.g., GDPR, CCPA), and legal nuances of third-party vendor contracts.
• Outstanding ability to establish relationships and navigate a sophisticated interpersonal structure, specifically with Legal and Finance partners.
• Strong understanding of various research methodologies (Qual, Quant, UXR).
• Resourceful problem solver who can spot challenges and build scalable solutions.

Responsibilities

• Lead the end-to-end lifecycle for research agencies and tool providers, including selection, onboarding, and performance evaluation.
• Act as the primary point of contact for Legal and Privacy teams to manage agreements and ensure global compliance.
• Lead the Statement of Work (SOW) process, ensuring clear project scoping and legal review.
• Design and implement scalable systems for research participant recruitment, platform licensing, and internal knowledge management.
• Partner with Finance and ExDev teams to manage PO initiation, track project billing, and supervise resource utilization.
• Provide expert guidance to researchers on procedures for third-party collaboration and operational workflows.