Tech Stack

Description

You will represent Realtor.com® by managing inbound and outbound communications to identify client needs and connect them with premium real estate professionals. Working in a hybrid environment, you'll drive performance metrics and provide white-glove service in a high-volume, fast-paced setting.

Requirements

• 2+ years phone-based call center or metrics-driven environment
• Real estate, mortgage, insurance, or SaaS onboarding experience preferred
• Exceptional verbal communication and conflict resolution skills
• Tech-savvy with CRM and soft phone experience
• Metrics-driven with a competitive spirit

Responsibilities

• Represent Realtor.com professionally via phone, email, and text
• Make 300+ warm dials daily to identify client needs
• Conduct discovery of consumer goals, budget, timeline, and financing
• Connect consumers with premium real estate professionals
• Scheduling flexibility for late evening or weekend shifts