💼 About This Role

You'll define the customer's experience through service, focus, and participation in a veterinary emergency hospital. Your core impact is delivering personalized, memorable experiences and resolving concerns with empathy. This role offers growth opportunities in a 2025/2026 Great Place to Work® certified company.

🎯 What You'll Do

• Greet every customer with warmth and urgency across all channels
• Oversee customer communications and route urgent medical calls
• Deliver personalized experiences and resolve concerns quickly
• Process payments accurately and maintain confidentiality

📋 Requirements

• 2+ years of customer service experience
• Advanced proficiency in computer programs and practice management software
• Highly organized with strong attention to detail
• Strong communication skills and ability to multitask

✨ Nice to Have

• Experience in veterinary or medical settings
• Familiarity with payment processing systems
• Bilingual skills

🎁 Benefits & Perks

• 💰 Competitive compensation
• 📚 Unlimited ER CE + travel stipend
• 🕒 Flexible work schedules
• 👥 Generous employee referral program
• 🎁 Comfy scrubs, VEG swag, and snacks

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Phone Screen· 15 min
2. 2In-Person Interview· 45 min
3. 3Job Offer· 1-2 days