💼 About This Role

You'll be the voice of Sana, resolving issues and educating brokers and admins to ensure a seamless experience. Your work will directly impact members' healthcare journeys while supporting a remote, distributed team. This role combines customer support with healthcare expertise in a mission-driven environment.

🎯 What You'll Do

• Provide accurate support to brokers and admins via phone and email.
• Assist with onboarding and system needs for new and renewing plans.
• Resolve billing discrepancies, coverage denials, and other issues.
• Maintain detailed records of client interactions and resolutions.

📋 Requirements

• 2+ years of experience in customer support or adjacent field.
• Strong time management and organizational skills.
• Comfortable with remote work and modern web applications.
• Outstanding communication skills across multiple channels.

✨ Nice to Have

• Experience in health insurance or related field.
• Bilingual in Spanish and English.
• Ability to handle stressful situations with patience.

🎁 Benefits & Perks

• 🏖️ Flexible vacation policy
• 🏥 Medical, dental, vision insurance with 100% employee coverage
• 💰 401(k) with company match, FSA, HSA plans
• 🎓 Learning budget and home office stipend
• 🌴 Paid one-month sabbatical after 5 years

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Team interview· 60 min