💼 About This Role

You'll be the first CSM hire in APAC for an AI Time platform serving professional services firms. You'll own the full post-sales relationship for our largest enterprise customers, driving adoption, renewals, and expansion while establishing CS processes for a new region.

🎯 What You'll Do

• Own post-sales for a portfolio of strategic enterprise customers.
• Lead onboarding and education to drive rapid product adoption.
• Design tailored success plans aligned with customer goals.
• Own renewal negotiations and identify expansion opportunities.
• Mitigate risk by surfacing blockers and managing stakeholders.

📋 Requirements

• 8+ years of Customer Success or Account Management in B2B SaaS.
• Experience with complex enterprise customers and multi-threaded organizations.
• Proven track record of owning and closing renewals.
• Strong ability to drive product adoption and value realization.
• Excellent project management and cross-functional collaboration skills.

✨ Nice to Have

• Experience in professional services or legal industries.
• Familiarity with Gainsight, ChurnZero, or Catalyst.
• Background in AI-powered SaaS products.

🎁 Benefits & Perks

• 📈 Equity and 401K
• 🌴 Bi-annual in-person company off-sites
• 🏢 Significant funding from top VCs (Google Ventures, IVP, Anthos)
• 🤝 Smart, collaborative, inclusive team
• 🌍 Opportunity to build and scale CS in new region

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Case Study / Presentation· 60 min
4. 4Team Interviews· 45 min
5. 5Offer· 30 min