🛠 Tech Stack

💼 About This Role

You'll handle customer inquiries across fashion, home, cosmetics, or kids verticals, ensuring rapid first response and personalized solutions. Your work directly impacts user satisfaction and operational efficiency.

🎯 What You'll Do

• Respond to customer tickets within target response time
• Resolve order tracking, product info, and modification requests
• Collaborate with Operational Managers on recurring issues
• Flag logistics alerts and gather information from brands

📋 Requirements

• First experience in customer service, ideally e-commerce
• Excellent writing skills with flawless spelling
• Proficiency in ticketing tools and Slack
• Customer-centric mindset and ability to handle high volume

✨ Nice to Have

• Experience with TrustPilot or NPS surveys
• Familiarity with e-commerce operations

🎁 Benefits & Perks

• 🏢 WeWork office in 9th arrondissement
• 🏖️ Hybrid remote (2 days/week)
• 🎁 20% discount on Choose orders or free delivery
• 💪 Monthly ClassPass credits for sports or massages
• 🍽️ Swile card (€11/worked day) and 100% health insurance

📨 Hiring Process

Estimated timeline: 1-2 weeks

1. 1Phone Screen· 20-30 min
2. 2On-site Case Study· 45 min
3. 3Team Interview· 30 min