💼 About This Role

You'll own the full customer relationship at Unify, guiding them from onboarding through renewal as part product expert and strategic advisor. Your core impact is driving rapid time-to-value, deep adoption, and retention to directly shape customer health and NRR. This role stands out because you'll influence product feedback loops and commercial conversations in a high-growth AI startup backed by top investors.

🎯 What You'll Do

• Lead customers from kickoff through onboarding to rapid time-to-value
• Guide customers post-onboarding with regular performance touchpoints
• Serve as primary strategic partner from activation through renewal
• Analyze behavior and usage data to assess health and surface risk

📋 Requirements

• 5+ years in Customer Success or similar role in high-growth B2B SaaS
• Demonstrated success owning customer relationships across onboarding and lifecycle
• Experience supporting or leading renewals and expansions
• Data-driven customer strategy and commercial decision-making skills

✨ Nice to Have

• Background in outbound sales tools, RevOps, or GTM technology
• Experience in a fast-paced startup environment

🎁 Benefits & Perks

• 🏥 Medical, dental, and vision coverage
• 💰 Equity eligibility
• 🏦 401(k) plan

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Onboarding Simulation· 60 min
4. 4Executive Interview· 45 min

🚩 Heads Up

• Role demands responsibility for renewal and expansion without explicit sales support
• High-ownership, high-intensity language may indicate overwork culture