Tech Stack

Description

You will manage the service desk queue, resolve hardware and software issues, and support internal users. You'll also oversee meeting room technology, user access, and contribute to IT documentation and onboarding programs.

Requirements

• Post-secondary IT qualification or 5+ years equivalent experience
• Certification in hardware/software troubleshooting (e.g., A+, Network+)
• Experience with Okta Workflows and Universal Directory
• Proficiency in macOS and Kandji for Apple device management
• Experience using JIRA Service Desk for IT service management

Responsibilities

• Manage service desk queue and prioritize tickets
• Process hardware and software requests through ticketing system
• Provide IT support and training to users
• Ensure smooth functioning of meeting room technology
• Oversee user access and security protocols