🛠 Tech Stack

💼 About This Role

You'll act as a Starburst SME for major accounts, providing expert technical support and assisting with LTS upgrades. You'll coordinate with Engineering and Product teams to ensure a value-driven enterprise experience. This role offers the chance to influence product direction through direct feedback.

🎯 What You'll Do

• Provide break/fix and technical support via SFDC ticketing system
• Reproduce issues, identify root causes, and provide solutions
• Conduct monthly technical check-ins with customers
• Contribute to reference documentation and lead peer training

📋 Requirements

• 5+ years of support experience
• 3+ years of Big Data, Docker, Kubernetes, and cloud experience
• Proficiency in SQL, Java, Python, Bash
• Ability to travel 25% for in-person events

✨ Nice to Have

• Experience with Trino or Starburst products
• Knowledge of LDAP, OAuth2.0, SSL/TLS

🎁 Benefits & Perks

• 💰 Competitive pay
• 📈 Attractive stock grants
• 🏖️ Flexible paid time off

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Screen· 60 min
3. 3Panel Interview· 90 min
4. 4Hiring Decision· 1 week