🛠 Tech Stack

💼 About This Role

You'll lead a team of Concierge Ambassadors to deliver white-glove service for residents and guests at a luxury retail center. You'll coordinate with property departments, manage feedback, and drive continuous improvement. This role offers the chance to shape premium guest experiences in a high-end environment.

🎯 What You'll Do

• Maintain knowledge of LA hospitality and provide expert recommendations
• Foster relationships with tenants, service providers, and community partners
• Lead Caruso Signature enrollment and resolve guest issues
• Manage holiday activities and programming including events

📋 Requirements

• Minimum 3 years of experience in hospitality or luxury property management
• Prior supervisory or team leadership experience in a customer-facing role
• Proficient in Microsoft Office Suite and tech-savvy
• Flexibility to work weekends and holidays

✨ Nice to Have

• Experience with property management systems
• Multilingual abilities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3On-site interview· 1 hour