🛠 Tech Stack

💼 About This Role

You'll join Anagram's dynamic Customer Support team, guiding and supporting eye care providers in using our insurance billing platform. You'll be the friendly face of Anagram, delivering exceptional service and building strong relationships with healthcare providers through chat and email. Your contributions will have a direct impact on providers and our business.

🎯 What You'll Do

• Provide timely, accurate support via chat and email
• Guide customers through platform features and functionalities
• Maintain and update internal knowledge bases and customer records
• Share updates about new features with customers

📋 Requirements

• 1–3+ years experience in customer service or support
• Strong communication and active listening skills
• Excellent problem-solving abilities
• Proficient with Intercom, Slack, HubSpot, & Google Workspace

✨ Nice to Have

• Passion for healthcare and improving patient/provider experience
• Experience at a SaaS company or fast-growing startup
• Knowledge of Medical Insurance Terminology

🎁 Benefits & Perks

• 💰 Industry-leading compensation including salary and equity
• 🖥️ MacBook, monitor, and all tech you need
• 🏥 Full Medical & Dental Insurance
• 🏖️ Unlimited PTO
• 🏦 401k

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Team interview· 45 min