💼 About This Role

You'll lead a team of Strategic Account Managers focused on retaining and growing Square's largest retail and services merchants. Your core impact is driving revenue and logo retention through coaching, process development, and cross-functional projects. This role stands out for its blend of direct management and strategic influence in a high-growth tech environment.

🎯 What You'll Do

• Lead a distributed team of 6-8 senior Account Managers
• Retain portfolio of 175 accounts per manager
• Provide 1:1 coaching and performance management
• Serve as escalation point and meet with customers monthly

📋 Requirements

• 15+ years in Business Development, Sales or Account Management
• 5+ years managing metrics-driven customer-facing teams
• Experience independently developing plans of action
• Excellent written communication for senior stakeholders

✨ Nice to Have

• Experience working cross-functionally with product teams
• Experience as senior escalation point for customers
• Experience managing high-volume books and driving efficiency

🎁 Benefits & Perks

• 💰 Competitive salary with variable compensation
• 🏖️ Remote flexibility
• 📈 Growth opportunities in a high-growth tech company
• 🏥 Comprehensive benefits (implied)

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min