🛠 Tech Stack

💼 About This Role

You'll lead the global renewals organization, driving customer retention and recurring revenue growth while delivering a seamless renewal experience. Your work directly impacts predictable revenue and long-term growth at the nexus of customer experience and operational execution. You will scale renewal processes and improve renewal predictability in this highly visible role.

🎯 What You'll Do

• Define and execute a global renewals strategy to enhance retention.
• Build scalable renewal processes to increase efficiency and predictability.
• Lead a high-performing global renewals team with mentoring.
• Own the full renewal motion for annual and multi-year contracts.
• Drive automation and process improvement for operational effectiveness.

📋 Requirements

• 7-9 years of experience in SaaS renewals or revenue operations.
• Proven ability to lead high-volume renewal operations in subscription-based business.
• Experience managing globally distributed teams, especially offshore.
• Proficiency in managing and forecasting large renewal portfolios.

✨ Nice to Have

• Experience with automation and CRM tools.
• Strong analytical skills and process design capability.
• Excellent cross-functional communication skills.

🎁 Benefits & Perks

• 🏖️ Flexible work schedule and remote options.
• 📈 Performance-based bonus and competitive salary.
• 🏥 Health insurance and wellness programs.
• 🌍 Inclusive workplace culture focused on diversity.
• 🚀 Professional development and career growth opportunities.

📨 Hiring Process

Estimated timeline: 3-5 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Panel Interview· 60 min