💼 About This Role

You'll own and grow a book of business across leading US law firms, operating as a trusted advisor to influence client outcomes. You'll drive adoption and retention by shaping client workflows using data and product expertise. This role requires strong client instincts and the ability to navigate complex environments while driving measurable impact.

🎯 What You'll Do

• Own and grow a book of business across leading law firms
• Lead full client lifecycle from onboarding to ongoing engagement
• Drive adoption and retention by shaping client workflows
• Proactively identify trends, risks, and expansion opportunities

📋 Requirements

• 5+ years of experience in Client Success or Account Management in complex SaaS
• Legal background (law firm, legal tech, or litigation support experience)
• Proven ability to manage and grow relationships with senior and executive stakeholders
• Strong analytical skills to interpret data and translate insights into action

✨ Nice to Have

• Experience working cross-functionally with Product and Engineering
• Experience in a high-growth startup environment

🎁 Benefits & Perks

• 💰 Performance-based bonus
• 🏥 Comprehensive benefits
• 📈 Competitive base salary $105k-$135k

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Client Simulation· 60 min