💼 About This Role

You'll be the connective tissue between customers and the Coframe team, ensuring every customer's program is healthy and delivers measurable ROI. You'll own the full customer lifecycle from onboarding to expansion, driving adoption and revenue.

🎯 What You'll Do

• Own customer outcomes from onboarding through renewal and expansion.
• Lead onboarding with Growth Strategists and engineers.
• Serve as day-to-day point of contact between customers and Coframe.
• Drive adoption through business reviews and demos.
• Identify and close upsell and cross-sell opportunities.

📋 Requirements

• 3+ years of Customer Success or Account Management in B2B SaaS.
• Metrics-obsessed with ability to quantify customer value.
• Experience as trusted advisor to VPs/CMOs/CPOs.
• Deep product knowledge of A/B testing and AI-driven experimentation.

✨ Nice to Have

• Passion for AI and understanding of autonomous agents.
• High agency with entrepreneurial experience.

🎁 Benefits & Perks

• 📈 Variable comp tied to retention and expansion targets
• 💼 Equity: Meaningful early-stage equity
• 🏢 On-site in San Francisco office
• 🚀 Early-stage growth opportunity

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Demo Presentation· 45 min
4. 4Executive Interview· 45 min
5. 5Reference Check· 30 min