🛠 Tech Stack

💼 About This Role

You'll own and evolve the cross-functional incident management process for Spotify's Ads business, ensuring fast and effective resolution. You'll act as the central coordination point across R&D, Sales, and other teams to protect revenue and strengthen client relationships. This role offers the opportunity to drive long-term solutions and improve how we respond to incidents across the Ads ecosystem.

🎯 What You'll Do

• Own and evolve cross-functional incident management process for Ads business
• Coordinate across R&D, Sales, Operations, Finance, Legal, Marketing
• Build and improve structured bug intake and ticketing workflows
• Identify trends and partner with Engineering to drive long-term solutions

📋 Requirements

• 7+ years in ad operations, product operations, sales systems, or digital advertising
• 3+ years experience with programmatic advertising or technical ad systems
• Experience building and improving operational processes in cross-functional environments
• Experience with incident management tools (Jira, CRM, reporting platforms)

✨ Nice to Have

• Experience with ad serving, measurement, billing, and order management systems
• Comfortable navigating ambiguity and balancing technical constraints with business priorities
• Strong data analysis skills to translate complex information into actions

🎁 Benefits & Perks

• 🏖️ Flexible work location within Eastern Standard time zone
• 💰 Competitive compensation and benefits package
• 🏥 Health and wellness benefits
• 📈 Professional development opportunities
• 🎵 Spotify Premium subscription

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min