Tech Stack

Description

As a Customer Experience Senior Manager at SpaceX, you will lead a team of process engineers to optimize the post-purchase journey for Starlink customers, focusing on reducing defects in billing, shipping, account management, and troubleshooting. You'll analyze complex problems, collaborate with cross-functional teams, and drive engineering roadmaps to enhance the customer experience.

Requirements

• Bachelor's degree in mathematics, data science, physics, or engineering.
• 4+ years in Product Management, Technical Program Management, Software/Automation Engineering, or Process Engineering.
• 2+ years in a leadership role with direct reports.
• Proficiency in data analysis using Python, SQL, or R.
• Ability to work extended hours and weekends as needed.

Responsibilities

• Manage a team of operations engineers to identify and eliminate defects in customer experience.
• Analyze complex problems to drive optimal solutions benefiting customers and reducing costs.
• Leverage data to identify trends and steer engineering roadmaps.
• Collaborate with cross-functional teams to develop plans for enhancing customer experience.
• Develop and track key performance indicators to measure customer journey health.