💼 About This Role

You'll lead a high-performing customer-facing team at Robinhood, focusing on complex financial topics like stock trading and market mechanics. You'll coach and develop team members to meet performance targets and elevate the customer experience while serving as a subject matter expert on equities.

🎯 What You'll Do

• Coach and develop a team of customer experience professionals
• Cultivate a positive, inclusive team culture
• Serve as escalation point for stock trading and market inquiries
• Support team with equities expertise including options and margin

📋 Requirements

• Active FINRA Series 7, 63, and 24 (or 9/10) licenses
• Prior leadership experience as Team Lead, Supervisor, or Manager
• Strong interpersonal and communication skills
• Deep knowledge of financial services, specifically equities and corporate actions

✨ Nice to Have

• Experience with retirement account services
• Comfortable leading through organizational change

🎁 Benefits & Perks

• 🏖️ Performance-driven compensation with equity and 401(k) matching
• 🩺 100% paid health insurance for employees, 90% for dependents
• 💳 Lifestyle wallet for wellness and learning
• 👶 Parental leave and fertility benefits
• 🍽️ Exceptional office experience with catered meals

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min