Description

You will own end-to-end growth across a portfolio of clients and agencies, balancing new business acquisition with long-term success and retention. You'll craft data-driven plans, lead a high-performing team, and influence product innovation to deliver measurable value for clients.

Requirements

• 8–10+ years relevant experience in digital media/advertising, marketing analytics, and/or incentives/insights, with 5+ years in sales or account management.
• 3+ years managing teams of 4+; proven track record of hiring, coaching, and scaling client-facing teams.
• Demonstrated success exceeding revenue targets, closing complex deals, and leading renewals/expansions across enterprise portfolios.
• Acute understanding of the marketing, insights and agency landscapes and how national budgets flow across brand, shopper, performance, and retail media teams.
• Data-to-insights acumen; adept at building outcome-oriented recommendations and executive narratives.
• Strong executive presence, strategic thinking, and stakeholder influence; excellent communication and presentation skills.
• Project/program management experience; thrives in fast-paced environments with tight deadlines.
• CRM proficiency (e.g., Salesforce) for pipeline, forecasting, and account planning.
• Bachelor’s Degree (B.A./B.S.) or equivalent experience.
• Willingness to travel 35–50%.

Responsibilities

• Own the regional/vertical commercial strategy and pipeline for clients or agencies; drive new logo acquisition.
• Prospect and develop new senior stakeholders to unlock national budgets and alternative profit streams.
• Create and execute territory/account plans to exceed revenue, market share, and margin targets; manage forecasting and pipeline hygiene in CRM.
• Lead complex deal cycles to closure; negotiate terms that balance client outcomes with profitability.
• Serve as an executive point of escalation and strategic advisor during key pursuits and renewals.
• Lead the vertical's organic growth strategy across Media, Incentives, and Insights; deliver high retention rates through exceptional client experience.
• Ensure the team deeply understands client business objectives, category dynamics, and channel strategies to design the right plans and activation mix.
• Partner with senior merchandising and client leaders to identify upsell/cross-sell opportunities, test innovative tactics, and expand multi-product adoption.
• Engage with internal stakeholders to align on joint growth strategies and triage off-strategy investment.
• Build, inspire, and retain a diverse team of Client Success Client Partners; recruit, train, coach, and scale capabilities.
• Drive productivity and efficiency across workflows, processes, and playbooks; set clear goals, operating rhythms, and performance standards.
• Foster a culture of customer-obsession, continuous learning, and ownership; create career development pathways and succession plans.
• Partner with Product, Sales, Marketing, Data Science, and Campaign Operations to shape offerings, design solutions, and ensure flawless execution.
• Bring voice of customer back to product roadmaps; pilot innovations that strengthen marketplace position.
• Identify and remove cross-functional barriers; establish ways of working, documentation, and governance for your vertical that scale.
• Own quarterly/annual revenue planning, forecast accuracy, and pipeline coverage; monitor CAC/payback and margin guardrails.
• Standardize QBRs, executive readouts, and campaign learning agendas; ensure actionable insights and ROI narratives.
• Maintain CRM discipline, pricing consistency, and contract best practices.
• Stay ahead of digital marketing trends; represent the company at strategic client meetings and industry forums; develop POVs and thought leadership.