🛠 Tech Stack

💼 About This Role

You'll lead client implementation projects from kickoff through go-live, owning timelines, scope, and stakeholder communication. You'll serve as the primary point of contact for a portfolio of clients, driving cross-functional execution and becoming a deep expert in Jump's platform configuration. This role offers the chance to shape client onboarding at a fast-growing sports tech startup.

🎯 What You'll Do

• Lead client implementation projects end-to-end, owning timelines and scope.
• Build and maintain detailed project plans and documentation.
• Run client meetings and internal syncs, driving follow-through.
• Coordinate cross-functional execution across engineering, product, and customer success.
• Configure client environments and review configurations for quality and consistency.

📋 Requirements

• 4+ years of experience in implementation, project management, or client services.
• Track record of running multiple complex implementations in parallel.
• Experience as a primary client POC during implementation.
• Strong communication skills to translate between technical and non-technical audiences.

✨ Nice to Have

• SaaS implementations or software integrations experience with enterprise clients.
• Experience supporting sales cycles, demos, or solutioning conversations.
• Background in customer success or account management.
• Familiarity with project management tools like Linear or Notion.

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 🏥 Medical, dental, and vision insurance
• 💰 Equity options
• 🏠 Remote-first culture

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical interview· 60 min