🛠 Tech Stack

💼 About This Role

You'll join the Counterfeit Report team to monitor and process intellectual property infringement reports, ensuring quick action against violators. You'll analyze issues, collaborate with stakeholders, and drive improvements to protect customer experience. This role offers the chance to shape enforcement policies at Korea's leading e-commerce platform.

🎯 What You'll Do

• Review and process reports according to policies and standards
• Analyze root causes of reporting issues and collaborate with teams
• Understand and update operational guidelines for new changes
• Identify customer pain points and suggest operational improvements

📋 Requirements

• 2+ years of relevant work experience
• Attention to detail in reviewing reports and evidence
• Problem-solving mindset with analytical thinking
• Proactive experience in customer experience improvement

✨ Nice to Have

• Experience in similar or related roles
• Proficiency in Excel, Word, and other software
• Data analysis skills to derive insights

🎁 Benefits & Perks

• 💵 Shift differential of 500,000 KRW/month for afternoon shift
• 🏠 Hybrid remote work flexibility
• 📅 Rotating schedule including weekends with holiday pay

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Document Review· 1 week
2. 2Phone Interview· 30 min
3. 3On-site/Video Interview· 1 hour
4. 4Final Approval· 1 week

🚩 Heads Up

• Rotating schedule with mandatory weekend work
• 12-week probation period may be extended