🛠 Tech Stack

💼 About This Role

You'll lead a strategic customer portfolio for Vixxo, a leader in managed facility services, driving retention, expansion, and customer health. You'll act as a player-coach, directly managing key national accounts while developing a team of account managers.

🎯 What You'll Do

• Manage 3–5 strategic national accounts as senior point of contact
• Lead monthly business reviews and quarterly QBRs focused on strategic outcomes
• Identify and drive expansion opportunities across trades and geographies
• Monitor account performance, proactively identify risks, and drive corrective actions
• Lead, coach, and develop a team of 2–3 Customer Success account managers

📋 Requirements

• 8 to 12 years of progressive experience in customer success or strategic sales in B2B services
• 3 to 5 years directly managing a team of CSMs or account executives
• Proven track record of driving multi-million-dollar expansion revenue in a portfolio context
• Experience with multi-site customers in retail, QSR, or similar industries

✨ Nice to Have

• Experience with SaaS-enabled services or facilities services offerings
• Fluency in Challenger sales methodology
• Working familiarity with Gong or similar conversation intelligence platform

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 💰 Performance bonuses
• 📈 401k matching
• 🏥 Health insurance
• 💻 Remote work flexibility

📨 Hiring Process

Estimated timeline: 3-5 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Case Study Presentation· 60 min
4. 4Panel Interview· 45 min
5. 5Offer· 15 min