Description

You will act as a trusted advisor for strategic customers from onboarding to renewal, ensuring they derive maximum value from the OneTrust platform. Collaborate cross-departmentally to drive adoption, retention, and growth, and deliver business reviews to align customer and product roadmaps.

Requirements

• Bachelor's degree or equivalent experience
• 5-8 years in customer success, account management, or related role
• Excellent communication and relationship-building skills
• Solid understanding of privacy, security, or data governance landscape
• Fluent in Italian

Responsibilities

• Establish relationships with customer stakeholders and executive sponsors
• Act as primary contact to navigate customers through the OneTrust ecosystem
• Drive adoption and growth through proactive communication and best practice guidance
• Align customer roadmap with product roadmap and advocate for customer needs internally
• Deliver business reviews and utilize adoption metrics to identify risk and growth opportunities