💼 About This Role

You'll serve as a key point of contact for customers, supporting them in English and Spanish with inquiries about products and services. You'll resolve issues efficiently and with empathy, ensuring a positive customer experience in a remote, fast-paced environment. This role offers the chance to support pet owners while working for a mission-driven organization.

🎯 What You'll Do

• Respond to customer inquiries across phone, email, and other channels.
• Assist with questions about products, services, policies, and accounts.
• Investigate and resolve customer issues and complaints efficiently.
• Document interactions accurately within internal systems.

📋 Requirements

• 2+ years experience in customer service or call center roles.
• Full professional fluency in English and Spanish (written and spoken).
• Ability to multitask in a high-volume, fast-paced remote environment.
• Must be currently residing in the United States.

✨ Nice to Have

• Experience with pet-related products or services.
• Familiarity with customer service software (e.g., CRM tools).
• Knowledge of regulatory compliance in customer support.

🎁 Benefits & Perks

• 🩺 Medical, dental, and vision insurance coverage.
• 👶 100% paid parental leave for 12 weeks.
• 🏖️ Paid time off, including personal days, holidays, and wellness day.
• 💼 Remote work flexibility with structured training.
• 🐾 Group pet insurance and additional pet-related benefits.

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Offer· 30 min