🛠 Tech Stack

💼 About This Role

You'll provide Level 1 & 2 help desk support for the Executive Office for US Attorneys, working with senior management and legal staff. You'll solve technical issues and maintain IT systems in a government-contracting environment.

🎯 What You'll Do

• Provide Level 1 & 2 help desk support for end users
• Install and troubleshoot software and hardware
• Manage user accounts and mailboxes
• Support conference rooms with AV and online meeting tools

📋 Requirements

• 1+ year of help desk or support experience
• Experience with Adobe Connect or similar online meeting tools
• Proficiency in backup/restoration and file server support
• Ability to create procedural documentation and ITIL-based ticket logs

✨ Nice to Have

• ITIL Foundations certification
• Change management experience
• Active DOD clearance of Level 6 Public Trust or above

🎁 Benefits & Perks

• 🏥 Health, Dental, and Vision
• 💼 Life Insurance
• 💰 401k
• 🏖️ Paid Time Off and federal holidays
• 💳 Flexible Spending Account (Health, Dependent Care, Commuter)

🚩 Heads Up

• Mentions Level 1 & 2 support but title is Senior
• Requires Adobe Connect experience but title is Help Desk