🛠 Tech Stack

💼 About This Role

You'll manage assigned customer accounts in a global cybersecurity company, ensuring retention and loyalty. You'll serve as the client advocate and product specialist, proactively identifying needs and escalating risks. This role directly impacts customer success in a high-growth, mission-driven environment.

🎯 What You'll Do

• Be the client advocate and product specialist for assigned customers.
• Develop and implement scalable methods for communicating best practices.
• Identify at-risk accounts and take appropriate action or escalate.
• Conduct proactive outreach to strengthen customer engagement before issues arise.
• Coordinate resources to ensure successful project execution.

📋 Requirements

• BA/BS degree preferred or equivalent experience
• 4+ years experience in a similar role as Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant or Sales Engineer
• Knowledge of privilege access management and cybersecurity best practices
• Comfortable interfacing directly with complex, multi-divisional, multi-geographical clients at the director level
• Ability to understand high level technical aspects of products and provide business and technical solutions

✨ Nice to Have

• Experience with other Privilege Access Service solutions such as CyberArk, BeyondTrust, Thycotic, etc.
• Competency with Salesforce and Customer Success Management platforms

🎁 Benefits & Perks

• 🏖️ Flexible PTO
• 🎓 Learning & development opportunities
• 🏥 Comprehensive health benefits
• 💻 Remote-first culture
• 🌍 Global team collaboration

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min