💼 About This Role

You'll architect and scale the post-sales engine for Probook, the AI dispatcher for home services. You'll own the entire customer lifecycle from implementation through renewal and expansion, turning high-touch delivery into a repeatable machine. This is a founding role with significant equity and direct access to world-class investors.

🎯 What You'll Do

• Hire and develop A+ post-sales talent with 60-day ramp-up.
• Design scalable implementation, health scoring, and renewal systems.
• Proactively manage health scores to ensure 95%+ Gross Revenue Retention.
• Drive land-and-expand adoption to achieve 120%+ Net Revenue Retention.

📋 Requirements

• 5+ years of post-sales leadership in B2B vertical SaaS (Series A-D).
• Experience transitioning from founder-led to scalable post-sales.
• Managed onboarding for $50k+ ACV solutions with non-technical buyers.
• Proven track record owning GRR/NRR targets.

✨ Nice to Have

• Background in field services or logistics operational software.
• Built Implementation, CS, and Support functions from scratch.

🎁 Benefits & Perks

• 💰 Competitive base: $250K-$350K with performance bonuses tied to GRR/NRR.
• 📊 Significant equity: Founding CS leader stake.
• 🏥 Comprehensive health coverage (medical, dental, vision).
• 🏖️ Flexible vacation ('take what you need') policy.
• 🍽️ Monthly food stipend and office snacks.