🛠 Tech Stack

💼 About This Role

You'll support Brigit's members by handling customer inquiries via email and live chat at a fast-growing fintech. Your core impact is resolving issues with empathy and escalating trends to improve the product. You'll be part of a dynamic hybrid team in NYC.

🎯 What You'll Do

• Respond to emails and live chats (target 200 tickets/day)
• Learn and become an expert in all user issues
• Spot trends and create Jira tickets for other departments
• Escalate BBB, CFPB, FTC threats and legal matters to management

📋 Requirements

• High School Degree or Bachelor's Degree
• Experience working with Zendesk
• 2+ years supporting customers via email and live chat
• Ability to handle high volume and thrive in ambiguity

✨ Nice to Have

• Passion for helping people
• Strong problem-solving skills
• Professional response to negative feedback

🎁 Benefits & Perks

• 🏥 Medical, dental, and vision insurance
• 🏖️ Flexible PTO Policy
• 📈 401k plan
• 👶 Paid Parental Leave
• 🧘 Wellhub and Headspace memberships

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Offer· 1 day

🚩 Heads Up

• Target of 200 tickets/day may indicate high workload
• Requires weekend day work (Sunday-Thursday schedule)
• Role eligible for overtime but base salary is low