🛠 Tech Stack

💼 About This Role

You'll provide level 1 and level 2 technical support to end-users in a warehouse environment. You'll troubleshoot hardware, software, and network issues while supporting warehouse-specific devices. This role is part of a dynamic ops team supporting high-growth brands.

🎯 What You'll Do

• Serve as first contact for IT support via ticketing system, phone, or in-person.
• Troubleshoot workstations, laptops, peripherals, and warehouse devices.
• Configure and maintain Zebra label printers and Android handheld devices.
• Document support processes and resolutions in knowledge base.

📋 Requirements

• Associate's degree in IT or related field.
• 1-2 years of helpdesk experience.
• Proficient with Windows and Mac OS, Google Workspace, Microsoft Office.
• Experience with ticketing systems like Jira, Zendesk, or FreshService.

✨ Nice to Have

• Bachelor's degree in IT or related field.
• CompTIA A+, Network+, or Google IT Support Certificate.
• Experience in warehouse or logistics environment.

🎁 Benefits & Perks

• 🏖️ Paid Time Off
• 💰 Paid Holidays
• 🩺 Insurance (medical, dental, vision)
• 💰 HSA / FSA
• 📈 401(K) matching

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Technical Interview· 45 min
3. 3On-site Interview· 1 hour