💼 About This Role

You'll join a supportive team to assist German-speaking customers via live chat and phone, helping them succeed with Pipedrive's cloud-based CRM platform. Your work directly impacts customer retention and growth for a global company serving over 100,000 businesses.

🎯 What You'll Do

• Answer customer questions via live chat and telephone
• Identify root causes of issues and offer solutions
• Collaborate with product and engineering teams
• Turn customers into loyal fans to retain and grow base

📋 Requirements

• Fluency in German and English
• At least one year in a customer-facing role
• Excellent interpersonal and communication skills
• Ability to multitask with several customers simultaneously

✨ Nice to Have

• Knowledge of sales CRM tools like Salesforce or Zoho
• Experience with helpdesk tools like Intercom or Zendesk
• Additional languages like Portuguese, French, or Spanish

🎁 Benefits & Perks

• 🏖️ 28 paid leave days plus well-being days
• 💰 Performance-based bonuses
• 🐾 Pawternal leave
• 🕒 Flexible hours
• 🌍 People-first culture with global team

🚩 Heads Up

• Maternity leave cover implies temporary role
• Hybrid requirement limits remote flexibility
• No salary range provided