🛠 Tech Stack

💼 About This Role

You'll troubleshoot issues for Smartsheet customers using documentation and tools, delivering excellent support via email, phone, and chat. You'll become product certified and contribute to team projects while meeting performance goals.

🎯 What You'll Do

• Troubleshoot customer issues using documentation and tools
• Become Smartsheet Product Certified and support via email, phone, chat
• Meet or exceed performance goals in satisfaction and quality
• Contribute to team projects and provide feedback

📋 Requirements

• 1+ years of technical or customer support experience
• Excellent written and verbal communication skills
• Ability to demonstrate empathetic issue ownership
• Flexibility to work outside standard business hours

✨ Nice to Have

• Working knowledge of assigned feature
• Experience with SaaS support

🎁 Benefits & Perks

• 🏥 Fully paid Health & Life insurance for employees and family
• 💰 Monthly stipend for work productivity
• 🏖️ 12 days paid vacation + Flexible Time Away
• 👶 20 weeks fully paid Maternity Leave
• 📚 LinkedIn Learning access

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical assessment· 60 min