💼 About This Role

You'll join Sourcepass as a Customer Service Administrator, handling inbound calls and emails to create support tickets. You'll ensure smooth client communication through outbound scheduling calls and data entry tasks. This role offers remote work from the Philippines with a supportive team.

🎯 What You'll Do

• Answer incoming phone calls and enter tickets in standard format.
• Process emails and create tickets in the database.
• Perform data entry tasks as needed.
• Make outbound calls to inform clients of scheduling or changes.
• Assist management with special projects as needed.

📋 Requirements

• 2-3 years of customer service experience in an office setting.
• Effective phone communication skills.
• Proficiency with Windows operating system.
• Strong typing skills and attention to detail.

✨ Nice to Have

• Knowledge of IT terminology and acronyms.
• Experience with ticketing databases.
• Experience in a fast-paced call center environment.

🎁 Benefits & Perks

• 🏖️ Remote work from the Philippines.
• 📈 Professional development opportunities.
• 🏆 Award-winning company culture (Top Workplaces 2020, 2021).

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Offer· 1 week