🛠 Tech Stack

💼 About This Role

You'll be the first point of contact for Plasmidsaurus customers, delivering fast, empathetic Tier 1 support. You'll resolve inquiries independently, identify escalation pathways, and contribute to process improvements to enhance customer experience.

🎯 What You'll Do

• Respond to customer inquiries via email and phone promptly
• Provide accurate information about products and services
• Utilize internal systems for rapid inquiry resolution
• Escalate complex issues to appropriate departments

📋 Requirements

• 1-2 years of customer service experience
• Strong analytical and problem-solving skills
• Experience with ticketing systems like Zendesk or Service Cloud
• Excellent written and verbal communication skills

✨ Nice to Have

• 4-year degree in Biological Sciences
• Experience in Biotech, Medtech, or Healthtech
• Familiarity with bioinformatics tools and NGS data analysis

🎁 Benefits & Perks

• 💵 $50K – $70K salary range
• 🏢 Hybrid work model
• 🧬 Mission-driven biotech startup
• 📈 Growth opportunities

📨 Hiring Process

[email protected]