🛠 Tech Stack

💼 About This Role

You'll lead incident response for high-priority partner issues, orchestrating cross-functional teams and ensuring SLA adherence. You'll drive deep technical analysis across integrated platforms and mentor junior team members in complex troubleshooting and documentation.

🎯 What You'll Do

• Lead resolution of high-priority partner incidents
• Perform advanced root cause analysis across integrated platforms
• Develop internal and external technical knowledge bases
• Mentor junior team members on complex troubleshooting

📋 Requirements

• 5+ years in technical support or similar role in SaaS/travel tech
• Advanced SQL querying and optimization skills
• Expertise in airline architecture including PSS and PSP integrations
• Excellent communication and presentation skills in English

✨ Nice to Have

• Experience with Python for data manipulation
• Familiarity with Excel, HTML, JIRA/Confluence
• Experience with CRM (e.g., Salesforce)

🎁 Benefits & Perks

• 📅 Flexible Paid Time Off
• ✈️ Travel Experience Perk
• 🧘 Annual Wellness Perk
• 🚆 Commuter Perk
• 🌍 Tenure-Based Work From Anywhere Program