🛠 Tech Stack

💼 About This Role

You'll manage relationships with a portfolio of clients across the Americas, ensuring they adopt and maximize value from a global SaaS platform. You'll act as a strategic partner, driving engagement, retention, and long-term satisfaction in a fully remote, fast-paced environment. This role directly influences customer success and business growth.

🎯 What You'll Do

• Manage and grow relationships with a portfolio of customers
• Monitor customer health and proactively address risks
• Lead onboarding, demos, enablement, and success planning
• Coordinate with Sales, Support, Product, and Finance teams

📋 Requirements

• 2+ years of Customer Success or Account Management in SaaS
• Proven ability to manage multiple customer relationships
• Strong communication and interpersonal skills
• Analytical mindset with data-driven insights

✨ Nice to Have

• Experience with Zendesk, Asana, Notion, or Slack
• Fluency in English (written and verbal)

🎁 Benefits & Perks

• 🏖️ Fully remote work model
• 📅 Generous paid time off up to 40 days annually
• 👶 Flexible parental leave with extended job protection
• 💪 Monthly wellbeing allowance for physical and mental health
• 🏠 Home office stipend for equipment and workspace

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical/case interview· 60 min
4. 4Offer· N/A