💼 About This Role

You'll lead integration-heavy product strategy for an enterprise AI platform reimagining customer support. Your work will directly shape scalable solutions for Fortune 500 clients and drive multi-year product roadmaps.

🎯 What You'll Do

• Engage with enterprise customers to translate requirements into engineering specs
• Lead design and delivery of integrations with complex APIs and SaaS platforms
• Partner with cross-functional teams to prioritize and execute initiatives
• Define and execute multi-year product vision and roadmap

📋 Requirements

• 7+ years as a Product Manager in enterprise integrations
• Proven track record delivering scalable complex integrations with APIs
• Proficiency in multi-tenant SaaS, support tools, or CRM services
• Experience with generative AI, LLMs, and machine learning

✨ Nice to Have

• Familiarity with customer service workflows
• Experience at high-growth startups
• Background in AI/ML product development

🎁 Benefits & Perks

• 💰 Competitive salary with equity and bonus
• 🏖️ Comprehensive benefits package
• 🌍 Hybrid work in Boston
• 🎯 High impact in cutting-edge AI field
• 🤝 Inclusive culture with diverse team

🚩 Heads Up

• Requirements list includes soft skills like 'communication excellence' and 'adaptability' which are not hard dealbreakers
• Product manager role with heavy integration focus may mismatch title expectations
• Mentions 'Generative AI' enthusiasm as a requirement but no actual AI product management experience required