2h ago

NOC Manager

Lanham, Maryland, United States
full-timemanagertelecommunications

Description

You will oversee day-to-day NOC and Service Assurance operations across satellite, RAN, core, gateway, and transport domains. You'll ensure SLA adherence, rapid incident triage, and KPI visibility to maintain reliable end-to-end connectivity for satellite-to-mobile communications.

Requirements

  • Experience in NOC or Service Assurance operations management
  • Knowledge of satellite, RAN, core, and transport networks
  • Strong incident management and escalation skills
  • Ability to maintain operational reliability and performance accountability
  • Leadership experience in a 24/7 operational environment

Responsibilities

  • Oversee daily NOC and Service Assurance operations across satellite, RAN, core, gateway, and transport domains
  • Ensure incidents are triaged, escalated, and resolved per defined procedures
  • Maintain operational stability during normal operations, planned activities, and major incidents
  • Manage SLA and KPI performance across all domains
  • Provide operational leadership to NOC engineers, managed services, and E2E telco engineers
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