💼 About This Role

You'll lead a commercial Account Management team owning NRR for the DACH region, driving adoption of AI-powered products like AI Voice Agent and AI Assist Pro across a portfolio of SMB and Mid-Market accounts. You'll build the team from 4 to 8 AMs, establish commercial motions, and partner cross-functionally to scale growth in a fast-moving environment.

🎯 What You'll Do

• Own NRR for DACH: renewals, expansion, churn prevention, and upsell pipeline
• Lead, coach, and develop the AM team through a CSM-to-commercial transition
• Hire and onboard additional Account Managers within first 90 days
• Make AI Voice Agent and AI Assist Pro the primary expansion motion
• Set standards for pipeline generation, renewal hygiene, and risk management

📋 Requirements

• Proven track record leading commercial Account Management or post-sale teams in B2B SaaS with NRR ownership
• Experience running a team through a meaningful model transition (CSM-to-AM or scaling phase)
• You've hired and developed ICs in a high-growth environment
• Fluent in German and English

✨ Nice to Have

• Experience positioning AI-powered SaaS products, especially voice automation
• Familiarity with the DACH SMB and Mid-Market segment
• Prior exposure to a post-sale function transitioning from GRR to NRR model

🎁 Benefits & Perks

• 🚀 High-growth environment with visible impact and fast decisions
• 🌍 Global team across multiple offices and countries
• 📈 Professional development and growth opportunities
• 🏢 Berlin office with onsite work culture

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Panel Interview· 60 min