Tech Stack

Description

As a Technical Support Engineer at Jama Software, you will provide top-tier technical support to customers across cloud and self-hosted implementations. You'll troubleshoot installations, upgrades, and migrations, contribute to knowledge documentation, and collaborate with customers to resolve defects. This role offers the opportunity to work with cutting-edge AI functionality in requirements management.

Requirements

• Ability to work in Pacific Time Zone
• Experience with Jama Software or similar requirements management tools
• Strong troubleshooting and communication skills
• Experience with cloud and self-hosted environments

Responsibilities

• Deliver planned weekend support and on-call services
• Provide functional support via ticketing systems and screen shares
• Support self-hosted customers with installations, upgrades, and migrations
• Contribute to internal and customer-facing documentation and knowledge articles
• Collaborate with customers to identify, reproduce, and log defects