💼 About This Role

You'll join Affirm's Customer Operations team to resolve complex customer inquiries via email and occasionally phone, while partnering with cross-functional teams to implement new systems and products. You'll drive high-quality resolutions and help identify trends for improvement.

🎯 What You'll Do

• Resolve escalated customer inquiries via email and phone
• Use product and financial knowledge to investigate and resolve issues
• Participate in training and assist with ad-hoc projects
• Collaborate cross-functionally to analyze complex customer issues

📋 Requirements

• 1-3 years experience interacting with customers in an omnichannel environment
• Excellent verbal and written communication skills
• Ability to work flexible hours including evenings and weekends
• Comfortable with Key Performance Indicators (KPIs)

✨ Nice to Have

• Experience within the financial industry
• Mac (iOS) and Google Workspace knowledge

🎁 Benefits & Perks

• 🏥 Health care coverage - Affirm covers all premiums
• 💸 Flexible Spending Wallets - stipends for tech, food, lifestyle
• 🏖️ Time off - competitive vacation and holiday schedules
• 📈 ESPP - employee stock purchase plan at a discount

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Team interview· 45 min