🛠 Tech Stack

💼 About This Role

You'll define the customer's experience at a veterinary emergency hospital, ensuring warmth and professionalism in every interaction. You'll oversee all customer communications and deliver personalized, memorable experiences for pets and their owners. This part-time role offers flexible schedules and a focus on learning and growth.

🎯 What You'll Do

• Greet customers with warmth and urgency in person, phone, or online
• Oversee all customer communications and route urgent medical calls
• Deliver personalized experiences and find creative ways to say yes
• Process payments accurately and protect personal information

📋 Requirements

• 2+ years of customer service experience
• Advanced proficiency in computer programs and practice management software
• Highly organized with strong attention to detail
• Ability to multitask and thrive in a fast-paced environment

✨ Nice to Have

• Experience in veterinary or medical setting
• High emotional intelligence
• Problem-solving skills and innovation focus

🎁 Benefits & Perks

• 📚 Unlimited ER CE + travel stipend for part-time
• 🕒 Flexible work schedules
• 👥 Generous employee referral program
• 👕 Comfy scrubs and cool swag
• 🍕 Food in the fridge

🚩 Heads Up

• Part-time role with weekend and holiday availability expected
• Noise and strong odors mentioned in work environment