🛠 Tech Stack

💼 About This Role

You'll lead technical delivery processes for high-profile customers deploying cloud-based contact center solutions. Your expertise will ensure successful go-live, balancing technical standards with business goals.

🎯 What You'll Do

• Serve as subject matter expert on Zendesk for Contact Center.
• Lead design and configuration workshops to produce Technical Design Documents.
• Configure services and deploy resources in customer AWS accounts.
• Collaborate with cross-functional teams during development and go-live.

📋 Requirements

• 3+ years of customer-facing experience in technical support or consulting.
• Experience with Amazon Connect is essential.
• 3+ years hands-on experience with complex cloud-based solutions.
• Skilled in automating deployments and improving operational efficiency.

✨ Nice to Have

• Experience integrating various contact center solutions.
• Strong programming skills with AWS Lambda and Python.

🎁 Benefits & Perks

• 🕒 Flexible work hours and remote work option.
• ⚖️ Work-life balance focused culture.
• 🌍 Community initiatives through Social Impact team.
• 📈 Professional growth and development support.
• 💰 Competitive salary and comprehensive benefits.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Technical interview· 60 min
3. 3Hiring manager interview· 45 min