🛠 Tech Stack

💼 About This Role

You'll lead the global renewals organization, driving customer retention and recurring revenue growth. Your impact directly influences predictable revenue through operational excellence and a seamless renewal experience. This highly visible role offers opportunities to scale processes and mentor a global team in a remote-first environment.

🎯 What You'll Do

• Define and execute a global renewals strategy to enhance retention and revenue
• Build scalable renewal processes that increase efficiency and predictability
• Lead a high-performing global renewals team with mentoring and development
• Own full renewal motion for annual and multi-year contracts
• Deliver accurate renewal forecasts and detailed reporting

📋 Requirements

• 7-9 years of experience in SaaS renewals, customer success, or revenue operations
• Proven ability to lead high-volume renewal operations in a subscription-based business
• Experience managing globally distributed teams, especially offshore
• Strong operational excellence and analytical skills with process design expertise

✨ Nice to Have

• Experience with automation and CRM tool improvements
• Skills in stakeholder engagement across functions

🎁 Benefits & Perks

• 🏖️ Flexible remote work
• 📈 Performance-based bonus structure
• 🏥 Health insurance and wellness programs
• 🌟 Professional development opportunities
• 🤝 Inclusive workplace culture

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 60 min
3. 3Panel interview· 60 min