🛠 Tech Stack

💼 About This Role

You'll provide world-class technical support to customers of a leading managed WordPress hosting provider. You'll troubleshoot issues from 120k+ businesses via live chat, ensuring prompt and accurate feedback.

🎯 What You'll Do

• Own customer issues from report to resolution
• Research and troubleshoot technical problems
• Escalate unresolved issues to appropriate teams
• Provide prompt and accurate feedback to customers

📋 Requirements

• English fluency with excellent written communication
• Customer service skills and online support experience

✨ Nice to Have

• Experience with Linux, NGINX, MySQL/MariaDB, PHP
• Understanding of WordPress architecture
• WP-CLI experience

🎁 Benefits & Perks

• 💰 Annual remote expense budget
• 🏖️ Flexible PTO
• 👶 Paid parental leave
• 📚 Annual professional development budget (after 1 year)
• 🏥 Location-specific healthcare benefits (US, UK, Canada, Hungary)

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Offer· 0