3h ago

Capacity Operations Specialist

Remote, United States

$65,000-$75,000 / year

full-timejunior Remotehealthcare

Tech Stack

Description

You will execute the end-to-end provider staffing lifecycle, managing the matching process to align providers with assignments based on clinical fit and licensing. You'll monitor pipelines, coordinate with cross-functional teams, and drive process improvements to support scalable growth in a fast-paced environment.

Requirements

  • 1–3 years experience in high-volume operational, coordination, or data management role
  • Proven ability to manage workflows and ticket queues (e.g., ZenDesk)
  • Experience supporting process improvements and identifying inefficiencies
  • Exceptional organizational skills and attention to detail
  • Basic Excel skills and ability to perform data analysis

Responsibilities

  • Execute end-to-end staffing process from deal notification to provider assignment
  • Own provider-to-assignment matching based on clinical fit, licensing, and utilization goals
  • Conduct daily monitoring of Salesforce pipeline for staffing needs
  • Coordinate with Clinical Managers and Customer Success for assignment follow-up
  • Manage cross-licensing request initiation and track progress
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