🛠 Tech Stack

💼 About This Role

You'll ensure seamless customer experiences across channels for a leading mobile payments platform. You'll handle escalated issues, identify trends, and collaborate with teams to improve the platform. Join a mission-driven company serving half a billion Indians.

🎯 What You'll Do

• Handle escalated customer issues via phone, email, chat, social media
• Identify and address trends in customer complaints
• Implement process improvements to enhance team productivity
• Collaborate with product, engineering, and growth teams

📋 Requirements

• GDS tool expertise (Amadeus, Galileo)
• Understanding of ticketing, refunds, cancellations, reissues
• Experience in flights/aviation industry
• Proficiency in CRM software

✨ Nice to Have

• 3-5 years customer service experience
• Knowledge of travel industry regulations

🎁 Benefits & Perks

• 💰 Wealth creation opportunity
• 📈 Cross-sell growth responsibilities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Behavioral Interview· 60 min